Records retrieval · Public service catalog
See the work before
you place the order.
Build a retrieval brief without entering patient identity or record details. Choose a service tier, see what authority and provider checks remain, and compare the complete free path before continuing securely.
Prefer to do it yourself? That path is genuinely free, and we'll always point you to it. findmy.health
Service brief · Price before account
Build your retrieval plan
Public pricing effective 2026-07-28
Starting price
$50
Provider fees
At cost, pre-approved
Provider clock
Separate from service speed
What we handle for you
01
Brief & verify
See the tier, service fee, authority proof, delivery plan, and provider-clock boundary before creating an account.
02
Authorize securely
Reconfirm the order, verify identity, approve any provider fee, and sign the request inside MedicalRecords.com.
03
Follow proof, not promises
The live service should distinguish sent, received, exception, delayed, partial, and fulfilled—with the next action and owner visible.
The free path, always in view
For a single-provider request you have time to handle, findmy.health writes the same HIPAA letter for you at no cost. We only charge when you want the chasing done for you.
Guide
How to get your medical records — for a new doctor, a disability claim, or a lawyer
The accurate, plain-English playbook for each situation — including the free do-it-yourself path, the 30-day legal clock, and exactly what to ask for.
Read the guide →Guide
Do it yourself, or have it done?
The same records, two honest ways to get them — the free do-it-yourself path versus the done-for-you concierge, and when each is the right call.
Read the guide →Common questions
How much does order.health cost?
Public service pricing is shown before account creation: Standard $50 (5–7 business days), Expedited $99 (2–3 business days), Concierge $149 (24–48 hours). The selected target applies to order.health handling steps, not the provider's HIPAA response period. Provider fees, if any, are passed through at cost and require approval. Confirm the current total and refund terms before purchase.
Isn't there a free way to do this?
Yes, and we will always point you to it. findmy.health writes the same HIPAA right-of-access letter for free, with no account. You pay us only when you want the delivering and chasing done for you.
What exactly does the service cover?
The service plan covers provider-route verification, request preparation, secure authorization, transmission, receipt evidence, follow-up, exception handling, and delivery to the approved destination. The preview is not an order; final scope and terms are confirmed inside MedicalRecords.com.
How fast can I get my records?
Under federal law (45 CFR § 164.524) the provider has 30 days to respond, with one 30-day extension allowed. We cannot compress their legal clock — but we handle every step on your side and chase so nothing stalls.
What about several providers, or getting it faster?
Faster is a tier choice — Expedited $99 (2–3 business days) or Concierge $149 (24–48 hours) — which speeds our internal steps, not the provider's legal clock, and we say so plainly. For several providers, each request is priced individually and your total is shown before you commit.
What happens to my records and my data?
The service fee is the entire business. We never sell your records or your data. Records land in your MedicalRecords.com Vault and go only where you have directed them.
Turnaround limits reflect the HIPAA right of access (45 CFR § 164.524, HHS Office for Civil Rights). Last reviewed July 2026.
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