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Guide · the honest comparison

Do it yourself, or have it done?

Same records, same federal right — two ways to get them. We'll be straight about it, because the free path is real and we show it every time.

Do it yourself — free

findmy.health finds where your records live and writes your HIPAA right-of-access letter. You send it, follow up, and wait for delivery.

Best when

  • · It's a single provider
  • · You have the time to chase it
  • · You don't mind a few phone calls

Have it done — from $50

order.health handles the sending, the follow-up, and the delivery. Our fee is only for the doing — no markup on any provider copy fee, and you approve it first.

Best when

  • · Several providers are involved
  • · There's a deadline (a claim, a new doctor)
  • · You'd rather not do the chasing

The honest bottom line

If you have the time and one request to make, do it yourself and pay nothing — really. The concierge exists for the moments when handing off the legwork is worth paying for: multiple providers, a ticking deadline, or simply not having the bandwidth to chase a records department this week. Either way, the records are yours by right.

Have it done — from $50Do it myself for free →

Common questions

Do I ever have to pay to get my own records?

No. Getting a copy of your records is your federal right, and you can do it yourself for free — findmy.health finds where they live and writes the HIPAA right-of-access letter for you at no cost. order.health's fee is only for handing off the sending, chasing, and delivery. Source: 45 CFR § 164.524.

Will the concierge get me anything I couldn't get myself?

No — it's the same records under the same right of access. What you're paying for is the doing: the follow-up calls, the tracking, and the delivery, so you don't have to. If you have the time and only one provider to deal with, doing it yourself is genuinely just as good.

What about provider copy fees?

A provider may charge a reasonable, cost-based copy fee, and electronic copies are often free. Any such fee order.health passes along is at cost, pre-approved by you, and never marked up. Source: HHS Office for Civil Rights.

Primary source: the HIPAA right of access,45 CFR § 164.524and HHS Office for Civil Rights guidance. Reviewed by the MedicalRecords.com editorial team · Last reviewed July 2026. General information about your records rights, not legal advice.